Cloud Contact Centre

NGCN Cloud Contact Manager product is designed for call centres. This is a hosted call centre product which offers inbound, outbound and predictive dialling features.

This product provides complete functionality, scalability and deployment flexibility for telemarketing and customer service.

This solution is available in two modes

  • On-Demand Service ( pay-as-you-go)

  • Dedicated Hosted Service (Private Cloud)

On-Demand Service provides software-as-a-service (SaaS). This delivers the service as per the demand by the business. This is beneficial for a company where they need to add more agents temporarily. They just pay for the service; they can cancel the service any time.

Dedicated Hosted Service works on private cloud. Dedicated virtual system or dedicated hardware server for business. The cloud contact centre application is configured on a dedicated server and the solution is provided via a secure VPN.

Cloud Contact Centre is the predictive dialler solution which is implemented on top of the NGCN Cloud Unified Communication. Cloud Contact Centre has all the features of cloud unified communication.